We1wei Privacy Policy – Your Personal Data Protection

1Introduction

We1wei ("we", "Platform" or "company") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy transparently explains how we collect, use, store and protect your personal data when you register, access or interact with the we1wei platform through our website or mobile app.

This policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and leading international data protection standards. We believe transparency is the foundation of trust — and your trust is something we never take for granted.

Each time you use our platform, make a deposit, withdraw funds, or simply browse our website, certain information may be collected. This document tells you exactly what that information is, why we need it and what we do with it.

2Data We Collect

We1wei collects two main categories of information — information you provide directly to us, and information collected automatically as you use the platform.

Information you provide:

• Full name, date of birth and gender upon account registration.
• Active email address and mobile phone number.
• Residential address and withdrawal country details.
• Identity verification documents (KYC) such as a national ID or passport when requested.
• Bank account or e-wallet details for deposit and withdrawal purposes.
• Communication history with our customer support team.

Information collected automatically:

• IP address and general geolocation data.
• Device type, operating system and web browser version in use.
• Login session time and duration.
• Game history, betting and transaction activity within the platform.
• Usage data and in-platform navigation behaviour.

3How We Use Your Data

Every piece of information we collect has a clear purpose. We do not collect data merely to store it — every use of data is justified:

We will not use your data for any purpose beyond those listed above without obtaining your fresh consent beforehand. If you have previously consented to receive marketing communications, you may withdraw that consent at any time through your account settings.

4Data Sharing with Third Parties

We1wei does not sell or trade your personal data. However, there are certain situations where we need to share your information with trusted third parties:

• Payment Processors: Transaction details are shared with licensed payment providers to enable deposits and withdrawals to be processed securely.
• Game Providers: Minimal game session data is shared with game software providers to enable access to games on the platform.
• Regulatory Authorities: we1wei is obligated to comply with information requests from competent authorities in accordance with applicable Malaysian law.
• Identity Verification Services: KYC details are shared with recognised third-party identity verification service providers for compliance purposes.
• Platform Analytics Providers: Anonymised usage data is shared with analytics tools to help us understand and improve the user experience.

All third parties with whom we share data are bound by strict confidentiality agreements and are only permitted to use that information for the stated purposes. We do not allow any third party to use your data for their own interests.

5Data Security

Protecting your personal data from unauthorised access, disclosure, alteration or destruction is we1wei's highest priority. We implement multiple layers of technical and organisational security measures for this purpose:

• Data in transit is encrypted using TLS 1.3 protocol and data at rest is encrypted using AES-256.
• Role-based access control (RBAC) — only authorised staff may access member personal data.
• Continuous security monitoring 24 hours a day, 7 days a week by our cybersecurity team.
• Regular penetration testing by independent security experts to identify and address any vulnerabilities.
• Two-factor authentication (2FA) is available for all member accounts as an added layer of protection.
• Regular data backups to secure data centres with tested disaster recovery protocols.

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% safe. In the event of a data security breach involving your information, we will notify you within 72 hours of becoming aware of the incident, in line with industry best practices.

6Cookies & Tracking Technologies

We1wei uses cookies and similar tracking technologies to enhance your user experience and ensure the platform functions correctly. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how you use the platform to help us improve our services.
• Functionality Cookies: Save your preferences such as language and display settings so you don't have to reconfigure them every time you log in.
• Analytics Cookies: Help us understand overall usage patterns without identifying you personally.

You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect specific features on the we1wei platform. Our session cookies expire automatically when you close your browser or log out of your account.

7Your Rights as a Member

As a we1wei member and the individual whose data we hold, you have the following rights, which we fully respect:

To submit any request regarding your privacy rights, please contact the we1wei customer support team via 24/7 live chat on the platform. We will process your request within 30 business days.

8Data Retention & Deletion

We1wei does not retain your personal data for longer than is necessary for the purposes for which it was collected, or longer than required by law. Data retention periods are as follows:

• Active account data: Retained for as long as your account is active and for 5 years after account closure for legal compliance purposes.
• Financial transaction records: Retained for 7 years in accordance with Malaysian financial and taxation legal requirements.
• Customer support communication logs: Retained for 2 years for reference and service quality improvement purposes.
• Cookie and session data: Session data expires when you log out; analytics cookies expire within 13 months.
• KYC documents: Retained for the period required by the relevant regulatory authority, typically no less than 5 years.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with established procedures. Early deletion requests may be submitted but could be subject to review against any outstanding legal obligations.

9Changes to This Privacy Policy

We1wei reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform improvements. We are committed to informing you of any significant changes.

• Significant changes will be communicated via email to your registered address at least 14 days before taking effect.
• In-platform notifications will also be displayed to ensure you never miss any important updates.
• The "Updated" date at the top of this document will always reflect the latest version in effect.
• Continued use of the platform after the effective date is considered acceptance of the amended privacy terms.

We encourage you to review this Privacy Policy periodically. If you disagree with any changes, you have the right to close your account and request deletion of your data before the changes take effect.

10Contact Us About Privacy

If you have any questions, concerns or complaints regarding how we1wei handles your personal data, our team is ready to help. We take every privacy enquiry seriously and will respond in a timely manner.

• Use the in-platform live chat for urgent privacy and account security enquiries.
• For official data rights requests (access, correction, deletion), please state "Privacy Request" in your message so it can be directed to the responsible team.
• Requests will be processed within 30 working days from the date of receipt.
• If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.

This Privacy Policy is the updated version dated 1 January 2026 and supersedes all previous versions. We thank you for your trust in we1wei.